Mumbai Viral Video Shows Physical Fight Between Urban Company Masseuse and Woman Customer
A video of a shocking fight between a woman customer and a masseuse at a Urban company has gained widespread attention online. This incident occurred on a Wednesday evening. The service provider and the police responded immediately. This viral video shows a dispute that escalated to a physical altercation after an appointment for home services was cancelled.
Shahnaz Wahid, 46, from Wadala East, booked a massage through Urban Company’s app in order to relieve her persistent shoulder pain. The customer cancelled the session shortly after the service provider had arrived, according to the reports surrounding the video of the fight at Urban Company. Sayyed was reportedly uncomfortable with both the equipment and the behavior of the therapist, which led her to refuse the service. The masseuse was reportedly angry at this rejection, which led to an argument between them that escalated into violence inside the client’s house.
A therapist from the home service platform 'Urban Company' arrived for a massage session, but the woman canceled the session upon her arrival. This led to a fight between the client and the therapist. The incident occurred in Mumbai's Wadala area. #urbancompany #Bombay pic.twitter.com/5OlJTqJ6NZ
— Rohitash Mahur ( Lodhi ) (@MahurRohitash) January 23, 2026
The intensity of this fight has shocked viewers who saw the video posted on social media. In the clip, the women are seen pushing each other and hitting one another as the argument intensifies. The complainant’s child recorded the incident, recording the violence and telling the attacker to get out of the building. This video was widely circulated, and it raises serious concerns about the safety of gig workers in home services.
Sayyed, following the fight captured on the video by the urban company, filed a complaint at the Wadala Truck Terminal Police. The woman claimed that the masseuse had pulled her hair and scratched the eye of the victim during the altercation. Police have been notified of this incident.
Regarding the legal proceeding, “Police confirmed a non-cognizable offense has been filed under relevant sections in the Bharatiya Nyaya Sanhita and told the complainant that she should go to a magistrate for the next step. “As of yet, there has not been an arrest.”
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Urban Company responded quickly to the viral video of the fight. Urban Company has confirmed that it is fully cooperating with the police in the investigation of the viral video. According to the company, they removed the offending partner from their platform. The platform took this decisive step to demonstrate its stance regarding conduct. However, the incident has sparked a broader discussion among internet users on the responsibilities service providers have during disputes.
The urban company fight videos continue to be circulated and serve as an important discussion point for customer safety in Mumbai. As the investigation continues, it is essential to focus on ways that these platforms can ensure security for their customers and partners and prevent conflict in the future.
Urban Company, a technology-based platform that provides home services, is the leader in this field. Customers can book home services such as beauty, massage, cleaning, carpentry and appliance repairs. It is the company’s mission to enable millions of professionals to provide services in their homes as they have never done before.
